Refund policy

Before management begins

If management is canceled before authorized access, validation, or substantive account work begins, the first payment may be refunded to the original payment method, subject to the signed agreement.

Incomplete or unusable data

If supplied information cannot support the promised analysis, ClickCraft may request corrections, revise scope, place the engagement on hold, or issue a full refund before substantive analysis begins.

After work begins

Once substantive management work begins, completed work may be deducted from any approved refund. Earned monthly fees are normally non-refundable except where law requires otherwise or the promised scope is materially missing.

No outcome-based refunds

Refunds are not based on later advertising performance, ranking, sales, ROAS, profit, inventory events, Amazon policy decisions, or disagreement with a documented analytical judgment.

Cancellation

Management is month to month with no long-term commitment. A customer may stop future renewals before the next billing date under the signed agreement.

Cancellation stops future service and billing after the active paid service period. Fees already earned for completed or active service periods are normally non-refundable, subject to the signed agreement and applicable law.